Bank of America ATM Card Retained: What to Do Next

What to Do If a Bank of America ATM Machine Took Your Card: A Comprehensive Guide.


Facing issues with an ATM retaining your bank card can be frustrating and stressful. If you’ve experienced this with a Bank of America ATM, don’t worry; you’re not alone. This guide will walk you through the steps if a Bank of America ATM machine unexpectedly takes your card.

1. Stay Calm: The first step is to stay calm. While it’s inconvenient, there are procedures to help you retrieve your card.

2. Check for Immediate Assistance: Look around the ATM area for any contact information or assistance options provided by Bank of America. Many ATMs have a customer service number or a help button you can use to speak to a representative.


3. Contact Bank of America Customer Service: If you need immediate assistance at the ATM, call Bank of America customer service. They’re available 24/7 to help. Inform them that the ATM has retained your card, and they’ll guide you through the next steps.

4. Provide Necessary Information: When contacting customer service, be prepared to provide information such as your account details, the location of the ATM, and the time of the incident. This will help expedite the process of retrieving your card.

5. Consider Temporarily Freezing Your Card: As a precautionary measure, you may want to temporarily freeze your card to prevent unauthorized transactions while it’s in the ATM’s possession. Bank of America allows you to freeze your card through their mobile app or online banking platform.

6. Retrieve Your Card: Bank of America will guide you on retrieving your card. Depending on the circumstances, you may need to visit a branch or follow specific instructions provided by the customer service representative.


7. Preventative Measures: To avoid future incidents, here are some preventative measures you can take:

  • Always double-check that you’ve retrieved your card before leaving the ATM.
  • Keep your card secure and avoid sharing your PIN with anyone.
  • Regularly monitor your account for any suspicious activity.


Experiencing your card being retained by a Bank of America ATM can be inconvenient, but it is important to stay calm and take the necessary steps to resolve the issue. By following the steps outlined in this guide and taking preventative measures, you can minimize the impact of such incidents in the future. Remember, Bank of America’s customer service is there to assist you every step of the way.